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Urgent: extra scheduled loss of schools’ connectivity – 10 minutes at 6am on Friday 16 September 2016

September 15, 2016

Extra scheduled loss of schools’ connectivity:

  • 6:00 am Friday 16 September 2016 – 10 minute outage

There was a problem with the connectivity work carried out Wednesday between 6 pm and 7 pm. The work took all of the hour during which time there was no connectivity – apologies if caused any inconvenience. The problem has been fixed and needs to be tested. In order to keep on schedule with the other planned work, we need to do this test 6 am Friday morning. We have chosen this time to minimise the impact of this urgent work. The outage will be no more than 10 minutes since it is a test only – any problems will be dealt with at another time.

Assuming this test is successful the other work will go ahead as originally planned:

  • Sunday 18 September – 10 minutes outage between 1 pm and 3 pm
  • Sunday 25 September – 2 hours outage between 12 noon and 4 pm

In each case, this will affect all connectivity between schools and Solihull council. Users in schools will be affected. They will not be able to access the internet, external email, Oracle or the Solgrid extranet. Users at home will not be able to access school services where they usually have remote access.

We will be putting more updates on www.solgrid.org.uk – where you will be able to find out our progress. We will also tweet updates (@SolgridITNews).

We apologise for the short notice for this urgent extra outage and any inconvenience this may cause.