The Department for Education have produced guidance to share and encourage best practice for dealing with school complaints.

Please view the SMBC model school’s complaints policy and policy for managing serial complainants 2019 which you are free to adopt and /or tailor to your individual school.

The documents are on the complaints page https://www.solgrid.org.uk/education/support-services/complaints/

Please contact Natasha Cooke on 0121 704 8536 if you need any additional information or advice.