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Solihull Council’s model school complaints policy and guidance

The Department for Education have produced guidance to share and encourage best practice for dealing with school complaints.

Please view the SMBC model school’s complaints policy and policy for managing serial complainants 2019 which you are free to adopt and /or tailor to your individual school.

The documents are on the complaints page

Please contact Natasha Cooke on 0121 704 8536 if you need any additional information or advice.


Publication type: guidance, policy, procedure
School phase: all infant schools, all junior academies, all primary schools, all primary pupil referral units, all secondary pupil referral units, all secondary schools, all special schools
Staff audience: administration staff, chairs of governing bodies, governors/management committee members, headteachers/principals/managers
Publication subject: ,